Frequently Asked Questions
Q. What types of desserts do you provide?
A. Custom cakes, Cupcakes, and Cake Pops (Disco Balls) and much more
Q. What additional services do you provide?
A. Consultations, Tastings, On-site Delivery, On-site Setup, Pickup, Stand Rentals
Q. Do you provide special dietary cakes, such as vegan, nut/allergen-free, sugar-free or gluten-free?
A. No. As with all bakery products, cakes may contain, or come into contact with milk, wheat, soy, nuts, cocoa, or other allergens. It is the client's responsibility to communicate this possibility to their guests. Beryl’s Cakes is not responsible for allergic reactions.
Q. Do you offer private tastings or open house tastings?
A. Beryl’s Cakes offers private tastings, for first-time clients, by appointment, for orders over $200.00. A tasting is for the purpose of sampling the quality, rather than every flavor offered, but we do try to offer a variety of cake flavors and fillings, at our consultation.
Q. What are your tasting hours?
A. Tastings are normally scheduled on weekends between 1:30pm and 6:30pm (last appointment). Cake tastings are $10 per flavor with a minimum of 2 flavors.
Q. Describe how you price, such as by slice or by tier, for your cakes?
A. Cakes are priced by the slice. Buttercream cakes start at $3.50/serving. Fondant covered cakes (porcelain-smooth finish) start at $4.00/serving. Cupcakes start at $3.00 each, and are sold per 2dz (24) - 1 flavor per 24. Prices increase from there, depending on the intricacy of the design.
Q. Does the price include the top tier of the wedding cake?
A. As our way of saying thank you for choosing us to make your wedding cake, we offer a complimentary 6-inch round cake on your one-year anniversary ($300 minimum order). This is the perfect solution for folks who do not like the idea of eating a year-old frozen cake! Please contact us 30 days prior to your anniversary to schedule your cake
Q. What kind of deposit is required?
A. $100.00 non-refundable, non-transferable deposit is required to reserve your wedding date which will be applied to your final balance. 50% is due at least 30 days prior to your wedding date and the remaining balance is due two weeks prior to the event. We accept Cash, Check and Paypal payments. All payments made through Paypal may be subject to a 2.9% service fee
Q. Do you offer any discounts?
A. We do. If you prefer to pay your balance in-full at the time of booking, we offer 10% off of your cake base price. *This applies to orders over $300, with more than a month lead time.
Q. Is the deposit/balance refundable or transferable?
A. No. Once your date is held, all business is turned away for your spot. Since we take a limited number of orders per week, dates sell out very quickly. Cancellation at any time, will result in forfeiture of initial deposit, and any prepayments. All sales are final.
Q. What if I decide to change my date?
A. Date transfers are at the sole discretion of Beryl’ Cakes and would be based on availability. Changes to cake orders can be made up to 30 days prior to the event date. You may cancel your reservation 20 days prior to your wedding and receive full refund less the $100 deposit. No changes can be made within 30 days of the event.
Q. What is force majeure?
A. Force majeure meaning "superior force" or "act of God" releases Beryl’s Cakes of obligation if something happens such as a hurricane, earthquake, flood, fire, storm, snow, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control. If it is necessary to cancel an order due to force majeure, Beryl’s Cakes will hold all deposits/payments toward an alternate date scheduled within twelve (12) months of the original event, based on availability. If the order is not rescheduled within this period, all deposits/payments will be forfeited. No refunds will be granted in this instance.
Q. Do you offer custom cakes, or do you work with pre-designed styles?
A. We can design something that is unique to you. We can also replicate anything you have a photo of. The inspiration/idea pictures presented by clients are representations. The actual product may vary slightly, based on the designer’s creative interpretation, however the integrity of the overall look will be maintained. If you require an identical match, it is best to bring a photo of our own work.
Q. Will you work with my florist to garnish the cake?
A. Yes. You can coordinate with your florist to leave the flowers you have chosen for your cake. Flower placement is included in your delivery and set-up. Beryl’s Cakes personally designs/arranges all of their cake's fresh flowers. This is a firm policy, held in place because of both health and safety reasons, and artistic integrity. It is our belief that each cake is a work of art, and a direct reflection of our company. Beryl’s Cakes sees each design from start to finish.
Q. What (if any) cake accessories do you rent out?
A. Cake stands are available for rent, based on availability. A $100.00 deposit is required for cake display equipment. Your deposit is refunded, minus a $50.00 rental charge. Items are due the Tuesday following the event. Failure to return items by due date will result in forfeiture of initial deposit.
Q. Do you offer delivery? If yes, how much is your average delivery fee?
A. Delivery is available for all cake orders. $35 to the Raleigh, Cary, Wake Forest area and $50 to the Durham, Chapel Hill, Apex area. We also deliver throughout the Triads and will calculate fees based on distance and millage/ Our delivery charge includes cake set-up, flower placement, and table decoration. Client will provide all non-edible decor items required.
Q. What if my cake is damaged?
A. Beryl’s Cakes is not responsible for the cake beyond the point of acceptable delivery or pick-up. It is the client's responsibility to provide a secure environment for the cake. Cakes are extremely fragile, and ultra-sensitive to vibration and temperature. (Ideal room temperature is 65*-70*) Cake should not be moved once it is assembled. It is best to set the cake table away from guest "traffic", as table bumps can compromise the structural integrity of the cake. Please be cautious, and keep young children away from the cake display.
Q. Can I order my wedding cake from you, and a groom's cake or sheet cake from someone else?
A. No. This is a quality control issue. Since we cannot guarantee the quality of someone else's work, we have a strict policy against the mixing of cake vendors, including cupcakes. The cake is all cut and served in the end, and there is no differentiating what slice came from whom. If someone was to get sick, or simply not enjoy the taste/look of the secondary vendor's cake, they would not necessarily know that it wasn't provided by the same company that you hired to create your wedding cake. We recommend that if you have a family member, friend, or other preferred bakery in mind, that you serve their cake at the rehearsal dinner, the night before.